FOR RETURN AUTHORIZATION FOLLOW THESE STEPS
For all returns, please email us your return request with the following information to firstname.lastname@example.org:
1) Subject of email: Return #YOUR ORDER NUMBER (e.g., Return #12345)
2) Body of email: The ORDER NUMBER and FULL NAME associated with the order and a brief reason for return.
We will do our best to respond to you ASAP, but please allow 24-48 hours for all responses.
Returns requests must be emailed to us within 14 days of purchase for items that have been unaltered, undamaged, unwashed, or unworn.
No refund will be issued for items returned without Return Authorization. All random, miscellaneous items sent to our returns facility will be discarded and not reshipped.
We do not cover return shipping costs.
Refunds for the items returned will be made in the original form of payment.
Shipping costs and associated taxes on flat-rate shipping from your original order cannot be refunded.
We are unable to offer exchanges at this time; we do accept returns.
Please email us at ridinheavyonline@gmaillcom for Return Authorization, and then place a new order for the item you’d like at any time.
If you have any issues with your order, please email us at email@example.com.